Information About Your Deposit

Important Information

In accordance with The Housing (Tenancy Deposits) (Prescribed Information) Order 2007, all deposits paid to HFS are sent to a deposit protection scheme within 30 days.

Your deposit funds will be held with one of the below schemes for the duration of your tenancy.

The Deposit Protection Scheme (England and Wales)

The DPS, The Pavilions, Bridgwater Road, Bristol, BS13 8AE

Helpline: 0330 303 0030

https://www.depositprotection.com/

The Letting Protection Service (Scotland and Northern Ireland)

The Letting Protection Service (LPS), The Pavilions, Bridgwater Road, Bristol, BS99 6BN

Helpline: 0330 303 0031

https://www.lettingprotectionscotland.com/

The relevant scheme will contact you using the email address you provided to HFS when booking your accommodation.

You will receive an email containing a link to activate your deposit account – please ensure you activate your account as soon as possible to ensure that there are no issues with the release of your deposit at the end of your tenancy.

You can also search for your deposit using the below links:

DPS: https://myaccount.depositprotection.com/#tenancy/checkDepositStatus

LPS: https://www.lettingprotectionscotland.com/is-my-deposit-protected

Please ensure you include your HFS Student ID with your surname in your search, as shown in the example below.

DPS Terms and Conditions

https://www.depositprotection.com/custodial-terms-and-conditions/

LPS Terms and Conditions

https://www.lettingprotectionscotland.com/documents/terms-and-conditions.pdf